Support policy

Ferrari electronic offers cost-free services and also charged services. Both will help you to use our products best.

You are an end user? This is how we support you:

After purchasing our OfficeMaster products, you are entitled to free support for 4 weeks. Our support will help you with problems with OfficeMaster if you have registered your version. A registering card comes with all our products. The online registration is even simpler. With the support number you will be entitled to request a return phone call from our support. Our support guarantees a response within 24 hours. The support number is valid for 4 weeks.
After this period you will be charged for our support. You will have the choice either to buy a support ticket valid for 2 weeks, or sign a support contract with us.
The support ticket similarly guarantees a response time of 24 hours. Please note that you must have a valid support ticket ready to hand to get support. We recommend that you have a number of tickets on stock.
With the support contract, which is valid for at least one year, you benefit from our premium support. The guaranteed response time is 4 hours. Software updates are free of charge if a support contract is closed. A prerequisite is that you are using the current software version when you sign the contract.

You are a partner or reseller? This is how we support you:

When installing our products at your customer’s sites, you benefit from free installation support via telephone. For this you have to be registered as a reseller (proof of reseller status) and apply for a support number. This number is valid for 6 months.