Recording certain telephone calls is useful in many situations: as secure evidence for agreements, for documentation or to improve service and process quality.
Our OfficeMaster CallRecording portfolio offers you professional and reliable solutions for telephone recording. The various hardware and software components enable you to record telephone calls easily and legally compliant on your premises using your own communication solution.
OfficeMaster CallRecording 6 is based on modern technologies, supports current systems, and ensures stability, security, and long-term investment protection. It supports Windows 10/11 and Windows Server 2022/2025.
In addition to SIP recording, the call recording solution continues to support the use of USB-based recording devices for analog and ISDN connections. The USB driver for connecting recording devices has now been updated. This was necessary because Windows 11 and Server 2022 have new security settings called Kernel Isolation and Memory Integrity. These settings are enabled by default. The required USB driver supports Windows 11 and Windows Server 2022/2025.
- A special highlight: OfficeMaster CallRecording 6 now offers, for the first time, the option to transcribe recorded phone calls. The OfficeMaster CallRecording Client connects to the SpeechAI Server, the same one used for OfficeMaster Suite 9. Using SpeechAI, it is possible to generate a transcript, which is documented in the Call Recording Finder. Everything is handled locally, without using the cloud, to ensure the highest possible data security and digital sovereignty. The transcripts can be exported to downstream systems for further processing and archiving.
The update to OfficeMaster Suite 6 is subject to a fee.
A licensing model has been developed for OfficeMaster CallRecording. This means that to fully utilize all features, you must activate the included license.
You can find an overview of use cases and update options here.
Please note: The software also runs on Windows 11 and requires a 64-bit system.
Your solution to get more out of every phone call.
Thanks to the many real-time functions of OM CallRecording, you can conveniently view the current status and the busy lines. You can listen in live and record manually. If required, only the caller or the called party can be recorded.
With the included “Recording Finder” you can search, listen to, send, archive and delete saved recordings. Last but not least, OM CallRecording offers you important security functions such as password protection and encrypted storage of recordings.
The OM CallRecording Portfolio thus meets all the technical and legal requirements of MiFID II, the European Markets in Financial Instruments Directive, which stipulates that all telephone calls in which orders are placed by investors to buy or sell financial instruments must be recorded and archived for five years in accordance with the new information and documentation requirements. This measure serves to protect investors and is intended to improve market surveillance in order to strengthen legal certainty.
Whitepaper: Anrufaufzeichnung unter MiFID II
Das Dokument dient als Hilfe für alle Fragen rund um eine MiFID II-konforme Call Recording Lösung. (Only available in German)
Best Practice: MiFID II - Wen es alles betrifft
Das Dokument dient der Unterstützung zur Einschätzung der Relevanz von MiFID für ein Unternehmen oder einer Behörde (Only available in German)
Best Practice: CallRecording Szenarien
Überblick über die Umsetzungs- und Anwendungsmöglichkeiten von OfficeMaster CallRecording (Only available in German)