Recording certain telephone calls is useful in many situations: as secure evidence for agreements, for documentation or to improve service and process quality.
Our OfficeMaster CallRecording portfolio offers you professional and reliable solutions for telephone recording. The various hardware and software components enable you to record telephone calls easily and legally compliant on your premises using your own communication solution.
Your solution to get more out of every phone call.
Thanks to the many real-time functions of OM CallRecording, you can conveniently view the current status and the busy lines. You can listen in live and record manually. If required, only the caller or the called party can be recorded.
With the included “Recording Finder” you can search, listen to, send, archive and delete saved recordings. Last but not least, OM CallRecording offers you important security functions such as password protection and encrypted storage of recordings.
The OM CallRecording Portfolio thus meets all the technical and legal requirements of MiFID II, the European Markets in Financial Instruments Directive, which stipulates that all telephone calls in which orders are placed by investors to buy or sell financial instruments must be recorded and archived for five years in accordance with the new information and documentation requirements. This measure serves to protect investors and is intended to improve market surveillance in order to strengthen legal certainty.