Your overview about our support policy

Ferrari electronic offers you both free and fee-based services to help you get the most out of our products.

Find out what we can do for you.

Ferrari electronic offers you both free and fee-based services to help you get the most out of our products.

Please note: New support contracts can only be concluded with the latest version of the OfficeMaster Suite (currently version 8).

Our support also supports the current software version (OfficeMaster Suite 8) and its predecessor version (OfficeMaster Suite 7). In terms of hardware, only the OfficeMaster Gate generation is supported. Here you can find the Version overview.

All services at a glance

We will be happy to assist you in finding the right solution for you.

Our support team is on hand to provide you with optimum support for your communication solutions. Whether it's technical questions, product advice or the installation of our software - we offer you competent service. Use our wide range of support services such as the knowledge database, remote maintenance and technical documentation to resolve your issues quickly and effectively. You can rely on our many years of expertise to ensure that your communication systems run smoothly.

Test licenses

Simply test free of charge

For our products you can apply for both test orders and test licenses. If you require a hardware trial, please contact one of our distribution partners.

More

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Product registration

Online-Registration

You can register either by completing the contact details in the license portal or by registering online.

Go to registration

Remote Installation – Ferrari electronic

Remote installation

Smooth start

With our remote installation service, you can get started without any effort: We set up your solution directly remotely - efficiently and time-saving. Save time and resources while we ensure a smooth start.

Download order placement

License portal

Administration of all licences

Customer and dealer interface for managing licenses for OfficeMaster Suite, OfficeMaster Gate and Call Recording.

License portal

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Remote maintenance

Direct and fast

Ferrari electronic's remote maintenance service via TeamViewer provides you with fast and direct support. If necessary, we can securely connect to your system to solve technical problems efficiently and set up your software optimally.

TeamViewer

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Training courses

The optimal setup

Talk to us. Even with three to four participants, it is worth planning an individual training course. We offer a solution for any desired number of participants.

Our training courses

Response time within 24 hours

Your support when you set up OfficeMaster for the first time

When you purchase our OfficeMaster products, you receive four weeks of free support. To enable our support team to help you, you must register your products with us. A convenient registration dialog will guide you through the configuration process. You send us the data and then receive a support number that you can use to request a callback from our support team by phone, e-mail or web form. We guarantee a response time of 24 hours. The support number is valid for four weeks from the date of registration.

After these four weeks, further support from our employees is subject to a charge. You can either purchase a support ticket or sign a support contract with us.

Sample of a support contract

Sample of a support ticket

Support tickets and contracts

Your options for receiving further support

The support ticket includes a guaranteed response time of 24 hours and is limited to two weeks. Please note that you must have a valid ticket number in order to receive support.

Support for at least one year is available via our Premium Support contract. Further information can be found in the document listed below.

Standard support from Ferrari electronic is provided Monday to Friday between 9:30 and 16:30. If you have requirements that go beyond this, we will be happy to advise you.

 

Dr. Rolf Fiedler
Contact
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